Introduction
In Singapore, connecting electricity to a newly purchased or rented home is an essential step before moving in. The electricity supply is regulated and distributed mainly through SP Group, the licensed electricity distributor, but consumers can choose their electricity retailer under the Open Electricity Market (OEM) scheme. This article provides a detailed, step-by-step guide on how to connect electricity in a new home, outlining key procedures, requirements, and useful resources.
Understanding the Electricity Market in Singapore
As of 2024, electricity distribution and retail in Singapore operate under a liberalized market system. The Energy Market Authority (EMA) regulates the sector to ensure reliable supply and competitive pricing.
- SP Group manages the electrical grid, meters, and physical connection to homes.
- Consumers choose an electricity retailer of their choice for billing and electricity supply.
- The Open Electricity Market (OEM) enables customers to compare plans and switch retailers easily.
Step 1: Confirm Your Electricity Connection Type
New homes in Singapore typically fall into one of the following categories concerning electricity connections:
- HDB flats: Usually connected via SP Group’s network with meters installed by the estate management.
- Private condominiums or landed properties: May require direct application for physical electricity connection if newly constructed.
Before proceeding, confirm with your developer, landlord, or estate management about the electricity connection status of your property.
Step 2: Select an Electricity Retailer (Optional)
Since the launch of the Open Electricity Market, residents can choose their preferred electricity provider. Notable retailers include:
- SP Group’s retail arm, SP Services
- Other licensed electricity retailers such as Geneco, iSwitch, or Keppel Electric
Choosing your retailer can potentially help you save on utility costs. However, for first-time connections, you can start with SP Services as the default provider.
Step 3: Prepare Required Documents and Information
To apply for electricity supply, gather the following documents and details:
- Proof of identity (NRIC or passport)
- Proof of home ownership or tenancy agreement
- Moving-in date and address details
- Contact information (phone number, email)
This information ensures smooth processing of your electricity application and enables the electricity provider to contact you if necessary.
Step 4: Apply to Connect Electricity via SP Group
The typical connection process for new homes involves applying to SP Group for physical electricity supply setup and meter installation.
Application Process
- Visit the SP Group website to start your application.
- Complete the new electricity connection form with necessary details.
- Submit proof of ownership or tenancy.
- Schedule a service activation date.
SP Group will review the application, arrange meter installation or activation, and inform you of the connection status.
Step 5: Activate Your Electricity Account with Your Retailer
After SP Group completes the physical connection, you must activate your electricity account with your chosen retailer. This step may include:
- Signing up or confirming your plan with the retailer.
- Setting up payment methods (GIRO, PayNow, or credit card).
- Receiving your account details and monthly billing information.
If you do not select a retailer, your account will default to SP Services, which will handle billing as a regulated tariff customer.
Step 6: Meter Reading and Ongoing Account Management
Once connected, the electricity meter will record your energy consumption. SP Group manages meter readings and maintenance, while your retailer manages billing.
- Meters are typically smart meters supporting automatic readings.
- Check your bills regularly for accuracy.
- You may switch retailers at any time via the Open Electricity Market portal.
Additional Information for HDB Residents
For new HDB flats, the process aligns closely with HDB’s move-in procedures:
- Electricity meters are usually pre-installed in the unit.
- Residents must activate their electricity supply account with a retailer.
- Contact HDB for details on utility account management if unclear.
Useful Contacts and Resources
- SP Group website
- Open Electricity Market
- Energy Market Authority (EMA)
- Housing and Development Board (HDB)
Conclusion
Connecting electricity to a new home in Singapore involves registering with SP Group for physical supply and selecting a retailer for electricity services. By following the outlined steps and referring to official sources, new homeowners and tenants can ensure a smooth transition to an active electricity supply. The introduction of the Open Electricity Market also means residents can choose a retailer that best suits their needs.
This site is an informational blog and is not affiliated with the Government of Singapore.
Disclaimer: This website is an independent informational blog and is NOT affiliated, associated, authorized, endorsed by, or in any way officially connected with the Government of Singapore, SP Group, HDB, CPF Board, or any of their subsidiaries or affiliates. All content is for educational purposes only. Please verify all information with official government sources at gov.sg.